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Perth Roller Doors 

Garage Door Springs Repair Perth 

Understanding, Maintaining & Replacing Garage Door Springs in Perth

Garage door springs play a crucial role in the safe and smooth operation of your roller or sectional garage door. At Garage Door Restore, we’re Perth’s local experts in garage door spring repairs and replacements, helping homeowners and businesses maintain the performance and safety of their doors.

Garage door springs

What Do Garage Door Springs Do?

Garage door springs counterbalance the weight of your garage door. Without them, your door would be too heavy to lift manually or operate automatically. Springs absorb and distribute tension every time the door opens or closes, making them one of the most important—and most dangerous—parts of your garage door system.

There are two main types of garage door springs:

  • Torsion Springs – Positioned horizontally above the door opening, torsion springs twist to provide lifting force.

  • Extension Springs – Located along the sides of the door tracks, these springs stretch and contract to assist movement.

Both types need to be properly balanced and tensioned for safe and reliable use.

Signs Your Garage Door Springs Need Attention

If your garage door springs are worn or failing, you may notice:

  • The door is heavy or difficult to open

  • The door slams shut or closes too quickly

  • You hear loud bangs or snapping sounds

  • The door looks crooked or uneven when opening

  • The automatic opener strains or stops mid-lift

  • Visible gaps or rust in the springs

A broken or faulty spring can be extremely dangerous, so it’s important to call in a professional as soon as you spot the warning signs.

Why Garage Door Springs Can Break

Why Garage Door Springs Can Break

Garage door springs are under constant tension and will eventually wear out over time. Common causes of spring failure include:

  • General wear and tear from repeated cycles

  • Rust and corrosion, especially in coastal Perth suburbs

  • Poor maintenance or lack of lubrication

  • Incorrect spring size or tension from previous installations

  • Sudden impact or damage from vehicles or strong wind

Most springs last between 7–10 years with regular use and proper care. However, high-cycle springs can last longer.

Snapped Garage door spring

Safe Garage Door Spring Replacement in Perth

Garage door springs Repair

Never attempt to repair or replace garage door springs yourself. These components are under extreme tension and can cause serious injury if handled incorrectly.

At Perth Roller Doors , our trained technicians handle spring repairs and replacements safely and efficiently. We:

  • Inspect and test existing springs

  • Select the correct spring type and tension for your door

  • Safely remove broken or worn springs

  • Professionally install and tension new springs

  • Test balance and safety systems

  • Provide routine maintenance advice to extend spring life

We only use high-quality, Australian-compliant parts, backed by warranty for your peace of mind.

What Are Garage Door Springs?

Garage door springs are some of the largest and most powerful mechanical springs you’ll encounter in a household setting. Their job? To counterbalance the weight of your garage door—which often weighs over 100kg for double-sectional models.

The motor doesn’t lift the door by itself. It works in tandem with these springs, which absorb most of the load. A properly tensioned spring does about 80% of the lifting, making it easy for the opener (or your arm) to move the door smoothly.

Without working springs, your garage door becomes non-functional and potentially dangerous to operate.

What Happens When a Garage Door Spring Breaks?

A spring under tension can snap suddenly. Here’s what you might notice:

  • A loud bang like something exploded in the garage

  • The door becomes impossibly heavy to lift

  • The motor stalls or burns out trying to lift the full door weight

  • The door may slam shut unexpectedly

Replacing a broken motor due to spring failure could cost between $400–$1,500, so identifying the issue early can save you big money.

How to Tell If Your Garage Door Spring Is Broken

Sectional Garage Doors – Look for springs above the door opening, running parallel to the panels. If there’s a visible gap, crack, or distortion, the spring is likely broken.

Tilt Doors – Springs are located on either side, stretching from bottom corners up to hinge arms. Check for misalignment or lack of tension.

Roller Doors – Springs are hidden inside the drum. These high-cycle springs last longer but are harder to diagnose. If your roller door won’t lift or stay open, it could still be a spring issue.

What To Do If Your Garage Door Spring Breaks

1. Stop using the door immediately.
Do not attempt to open or close it. This prevents further damage and injury.

2. Secure the area.
Keep people and pets away. If the door is stuck open, block access underneath.

3. Contact Roller Door Perth.
We’ll send a qualified technician to secure the door and replace the spring safely.

💡 Did you know? Most spring failures happen while the door is opening, and they often cause the door to crash shut.

Preventing Garage Door Spring Breakage

Prevention saves you the stress and expense of emergency callouts. Here’s what we recommend:

  • Service every 12–18 months – Preventive care keeps all moving parts clean, aligned and lubricated

  • Visual inspection – Check springs for rust, wear, or gaps

  • Balance testing – Make sure springs are properly tensioned

How to Test Garage Door Spring Tension (Safely)

You can check your door's balance like this:

  1. Close the door and disengage the motor.

  2. Manually lift the door to chest height and let go.

  3. If the door stays in place, the tension is correct.

    If it falls, it's under-tensioned. If it rises, it's over-tensioned.

⚠️ DO NOT attempt to adjust or re-tension springs yourself.
These parts are under extreme pressure and can cause serious injury.

  • Q. What are Custom Garage Doors?
    A. They’re tailor-made doors designed to suit the architectural style, size, and functional needs of your home or business. They allow for custom frame colours, panel materials, and finishes.
  • Q. Can I make my custom garage door smart?
    A. Absolutely. Perth Roller Doors can integrate smart garage door openers and controllers to allow remote access and smart home compatibility.
  • Q. How much do Custom Garage Doors cost?
    A. Prices vary depending on your choice of materials, size, finish, insulation, and automation options. Contact us today for a free quote or request an on-site consultation.
  • Q. Can Custom Garage Doors be insulated?
    A. Yes. We can incorporate high-performance insulation into your custom garage door. Insulated options improve thermal performance and energy efficiency while reducing outside noise.
  • Q: What styles and profiles are available?
    A: Choose from Slimline, Flatline, or custom profiles in Sectional, Roller, or Tilt Door styles. We'll help match the design to your home’s architecture
  • Q: What materials are used in Timber Look Garage Doors?
    A: We offer DecoWood®, UniCote® LUX, and Colorbond® Timber Look options – all made from high-quality pre-finished steel – as well as real timber doors made from Western Red Cedar.
  • Q: Are these garage doors hard to maintain?
    A: No. Timber Look doors are virtually maintenance-free. Just an occasional wipe-down is all that’s needed to keep them looking their best.
  • Q: What are the benefits of timber look vs. real timber?
    A: Timber Look Garage Doors offer the same stunning appearance as real timber without the maintenance headaches. They won’t warp, rot, split, or attract termites, and there's no need for painting or sealing.
  • Q: What is the warranty on sectional garage doors?
    A: Perth Roller Doors provides a 15-year warranty on sectional doors and 10 years on motors, giving you peace of mind.
  • Q: How much does a sectional garage door cost in Perth?
    A: Costs vary depending on size, finish, and automation. Basic single doors start from around $1,200–$4,500 installed. Get a free measure and quote for an accurate price.
  • Q: How do I choose between sectional and roller doors?
    A: Sectional doors offer more design variety and insulation options, while roller doors are simpler and better suited to tight spaces. We’ll help you decide based on your layout and goals.
  • Q: Can I retrofit a motor to an existing sectional door?
    A: Yes! Most sectional garage doors can be automated by fitting a new opener and drive rail.
  • Q: Are insulated sectional garage doors worth it?
    A: Absolutely. Insulation reduces heat transfer, dampens noise, and can make garages more comfortable and energy-efficient.
  • Q: Can industrial roller doors be customised to non-standard sizes?
    A: Yes, all doors are made to order and can be tailored to specific widths and heights.
  • Q: Are Perth Roller Doors products made in Australia?
    A: Absolutely. We use locally sourced Colorbond® and Zincalume® steel and manufacture in WA.
  • Q: What is the typical lead time for installation?
    A: Lead time is usually 2–4 weeks from confirmation, depending on availability and complexity.
  • Q: How often should I service my industrial roller door?
    A: We recommend a professional service every 12 months or more frequently for high-use sites.
  • Q: Are remote controls included with motorised doors?
    A: Yes, we provide standard remotes and can offer extras or replacements on request.
  • Q: Do you service regional Western Australia?
    A: Yes, we service the Perth metro area and regional locations by arrangement.
  • Q: How do I maintain my roller door?
    A: Simple periodic cleaning and checking the spring tension are usually enough. We offer service packages for regular maintenance.
  • Q: How long does installation take?
    A: Most installations are completed within a day, depending on site access and any custom requirements.
  • Q: Do your roller doors come with a warranty?
    A: Absolutely. All Perth Roller Doors come with a full manufacturer's warranty on materials and workmanship.
  • Q: Can I automate my existing roller door?
    A: Yes, we can retrofit a motor to most existing manual roller doors. Our slimline motors are perfect for tight side rooms
  • Q: What colours are available?
    A: We offer the full range of Colorbond colours including Classic Cream, Monument, Surfmist, Woodland Grey, and more.
  • 4. Do you carry spare parts for opener repairs?
    Yes, we stock a wide range of genuine replacement parts, including remote controls, safety sensors, belts, chains, gears, circuit boards, and power supplies for many motor types.
  • 2. What brands of garage door motors do you repair?
    We service and repair all major brands including Merlin, Chamberlain, Gliderol, Guardian, Boss, Superlift, and ATA (Automatic Technology Australia). Whether it's a sectional door, tilt door, or roller door motor, we have the expertise to fix it.
  • 8. What if my garage door won’t open at all?
    This could be due to a power issue, a faulty motor, or a mechanical obstruction. Avoid forcing the door open. Call us to inspect the system safely and prevent further damage.
  • 1. How do I know if my garage door opener needs repair or replacement?
    If your motor is slow, noisy, unresponsive, or your door opens or closes unevenly, it may just need a service or minor repair. However, if the opener is very old, frequently failing, or has damaged internal components, a replacement may be more cost-effective. We can inspect and recommend the best option.
  • 7. How much does a garage door motor repair cost?
    Costs vary depending on the fault and any parts needed, but we offer competitive pricing and honest quotes. If your motor is beyond repair, we’ll give you a fixed price for a full replacement.
  • 3. How long does a garage door opener repair take?
    Most motor repairs can be completed in under an hour once we’ve diagnosed the issue. If parts are needed and in stock, we can usually complete the repair on the same day.
  • 6. Do you offer emergency repairs?
    We offer prompt servicing across Perth, and in urgent cases—such as doors stuck open or closed—we aim to attend as quickly as possible. Just give our team a call
  • 9. Can you upgrade my manual roller door to automatic?
    Yes, we can upgrade most manual roller or tilt doors by fitting a compatible automatic motor. This includes installing new remotes, safety features, and wall controls.
  • 10. Do you service commercial roller door openers too?
    Yes. We handle commercial and industrial roller door motor repairs for warehouses, factories, and commercial premises across Perth. We work with larger models such as the ATA GDO-10 Toro and Merlin MRC950.
  • 5. Can you fix garage door remotes as well?
    Absolutely. If your remote is unresponsive or not syncing with the motor, we can test it, replace batteries, reprogram it, or supply a new compatible remote if necessary.
  • 2. Maintain a Safe Workplace
    A poorly maintained roller door can pose serious safety hazards for your staff, customers, and assets. Doors can suddenly fall, motors may overheat, and worn-out cables or springs can snap with dangerous force. According to workplace safety regulations in Australia, business owners have a legal duty of care to maintain mechanical systems—including roller doors—to a safe standard. Routine servicing catches faults before they become safety incidents.
  • 6. Improve Energy Efficiency and Insulation
    Modern commercial roller doors often have insulated panels to help maintain internal temperatures. If your door isn’t sealing properly or the insulation is compromised, you could be losing heat or cool air—increasing your energy costs. Servicing checks weather seals, insulation, and closing mechanisms for efficiency.
  • 1. Prevent Disruption to Business Operations
    Imagine turning up to your warehouse or retail premises one morning only to find your roller door jammed shut or stuck halfway. Deliveries are delayed. Staff can’t access the building. Customers are left waiting. Downtime costs money. Whether you're running a logistics depot, car park, factory or commercial shopfront, an inoperable door puts a halt to your operations. Regular servicing keeps everything running smoothly, reducing the risk of unexpected breakdowns. Servicing ensures your door opens and closes as it should—every time.
  • 7. Avoid Expensive Emergency Repairs
    It’s far cheaper to fix a small issue during a scheduled service than to deal with a full-scale breakdown on a Friday night. Emergency repairs outside of business hours are not only inconvenient—they're often much more expensive. Routine servicing is a smart financial move that prevents big repair bills later.
  • 5. Ensure Compliance with Manufacturer Warranties
    Many commercial roller doors come with warranties—but here’s the catch: those warranties often require proof of regular servicing. If you’ve neglected maintenance and something fails, the manufacturer could reject your claim. Keeping up with servicing helps you retain your warranty coverage.
  • 8. Boost Your Professional Image
    Whether you're managing a carpark, warehouse, loading dock or commercial storefront, the condition of your roller door says a lot about your business. A squeaky, dented, or faulty roller door can give customers and clients the impression that your business is poorly maintained. smoothly operating, well-maintained door creates a good first impression.
  • 4. Extend the Life of Your Roller Door
    Roller doors are an investment. Whether manual or automatic, commercial-grade doors are built to last—but only if they’re properly maintained. Think of your roller door like a vehicle: skip the servicing, and you’ll find yourself paying for major repairs or a full replacement much sooner than you’d like. Regular maintenance reduces wear and tear, prolongs component life, and keeps repair costs low.
  • 3. Protect Expensive Inventory & Equipment
    Roller doors are often the first line of defence against theft, vandalism, and weather exposure. A faulty lock, slow motor, or door that doesn’t close completely can expose your premises to unnecessary risk. For high-value items or sensitive machinery, even a few hours of exposure to rain, dust, or intruders could result in thousands of dollars in losses. Servicing ensures your roller door remains secure, sealed, and storm-ready.
  • 2. Why is my roller door so noisy?
    A noisy door may indicate lack of lubrication, worn bearings, or poor alignment. Regular servicing includes full lubrication and adjustments to quieten operation.
  • 8. Do you replace roller door openers or just repair them?
    We do both. If your opener is beyond repair, we can supply and install a new, high-quality roller door motor with warranty.
  • 1. How often should my roller door be serviced?
    We recommend servicing your roller door at least once a year to prevent unexpected breakdowns and extend the life of the door and opener.
  • 6. How long does a roller door service take?
    Most standard services take about 30 minutes to an hour, depending on the condition of your door and opener. Some less
  • 3. Why does my roller door only open halfway?
    This is often due to spring tension loss, track obstructions, or a failing motor. Forcing it open can damage the opener. Call us for a full inspection.
  • 5. Why does my roller door open or close by itself?
    This rare issue can result from interference, a malfunctioning remote, or someone else's remote being accidentally programmed to your system. We use diagnostic tools to pinpoint the cause.
  • 7. What areas in Perth do you service?
    We cover the entire Perth metro area — north and south of the river — including surrounding suburbs. Contact us to confirm availability in your area.
  • 4. My remote isn’t working — what should I do?
    First, try replacing the battery. If the issue persists across multiple remotes, you may have interference, a faulty receiver, or control board issues. We can test and replace remotes or receivers as needed.
  • 4. Risk of Being Stuck Inside or Locked Out
    Don’t wait until your car is stuck inside the garage before heading to work, or you're left outside late at night. A failing roller door can suddenly stop working altogether, leaving you stranded.
  • 3. More Expensive Repairs Later
    That grinding noise or jerky movement? It's likely a worn spring, misaligned track, or failing motor — all of which are cheaper to fix early. Waiting too long means a minor fault can turn into a major, more costly repair, or even full replacement.
  • 5. Damage to Other Components
    One broken part often puts stress on the rest of the system. A failed spring or misaligned track can damage the motor, chain, and door slats, creating a domino effect. Quick servicing prevents a full system breakdown.
  • 1. Safety Risks for Your Family or Staff
    A faulty roller door is a serious safety hazard. It can suddenly drop, jam, or reverse unexpectedly. This puts anyone near the door — kids, pets, employees — at risk of injury. Delaying repairs increases the chance of an accident.
  • 2. Easy Entry for Burglars
    A roller door that doesn’t fully close or can be forced open becomes a security weakness. Criminals look for these vulnerabilities. A broken door compromises the safety of your home, garage, or business premises.
  • 7. Insurance Implications
    Some insurance providers may refuse claims if your property’s access points — including garage or roller doors — were not properly maintained. This could leave you uncovered in the event of theft or damage.
  • 6. Reduced Property Value
    If you're planning to sell or lease your home or building, a visibly broken or noisy roller door is a red flag for buyers. Regular maintenance helps retain the functionality and appearance of your property.
  • 11. Manual Release Not Working (Automated Doors)
    Problem: In power outages, a faulty manual release can trap you inside or outside. Fix: Test and repair the manual release mechanism to ensure emergency operation.
  • 1. Loose or Damaged Brackets
    Problem: Brackets can loosen over time from daily use and vibrations. Fix: Secure all brackets and mounting points to prevent door misalignment or sagging.
  • 9. Worn or Misaligned Door Stoppers
    Problem: If stoppers aren’t positioned correctly, the door may slam or fail to stop smoothly. Fix: Adjust or replace stoppers to cushion and align the door properly.
  • 10. Door Not Properly Pinned to the Drum
    Problem: The door can detach or shift if it’s not securely attached to the drum. Fix: Check that the door is correctly pinned and aligned with the drum.
  • 6. Obstructed or Misaligned Tracks
    Problem: Dirt, debris, or misaligned tracks cause rough movement or jamming. Fix: Clean and adjust track clearances so the door glides smoothly.
  • 8. Manual Locking Mechanism Issues (Manual Doors)
    Problem: The locking bar or latch may stick, rust, or fail to engage. Fix: Clean, lubricate, and test manual locks to ensure secure closure.
  • 4. Motor Force and Travel Settings (Automatic Doors)
    Problem: Doors may stop midway or reverse due to incorrect settings. Fix: Calibrate the opener’s force and travel settings to open and close correctly.
  • 2. Dry or Noisy Hubs and Collars
    Problem: Friction from unlubricated hubs or collars causes squeaking, jamming, or wear. Fix: Apply appropriate lubricants to ensure smooth rotation and movement.
  • 3. Incorrect or Weak Spring Tension
    Problem: A door that opens too quickly, too slowly, or unevenly may have the wrong spring tension. Fix: Inspect and adjust spring tension for balanced operation (essential for manual doors).
  • 5. Worn or Failing Drive Motor (If Applicable)
    Problem: Slow or struggling automatic doors can indicate motor wear. Fix: Inspect the motor for wear or overheating; repair or replace if needed.
  • 7. Loose Screws or Internal Components
    Problem: Rattling noises or movement issues often stem from loose internal parts. Fix: Check and tighten all screws, bolts, and internal components.
  • How often should I service my garage door in Perth?
    You should book a service within the first 12 months after installation and then every two years. Regular servicing keeps your garage door safe, reliable, and under warranty.
  • What types of doors do you repair?
    We repair all garage door types including roller doors, sectional doors, tilt doors, and automatic openers.
  • Do you service regional Western Australia?
    Yes! We cover Perth metro and regional WA with a network of professional technicians.
  • How much does a garage door repair cost in Perth?
    It depends on the issue. We offer upfront pricing and free quotes before starting work. Our services are affordable and competitively priced.
  • Can you fix my garage door today?
    We offer same-day emergency garage door repairs Perth wide. Call us for urgent assistance.
  • 3. Damaged or Cracked Door Panels
    Broken or dented panels on your sectional door can affect its operation and appearance. We can repair or replace individual panels to restore your door’s function and security.
  • 4. Noisy Opener Motor
    Strange sounds from your opener motor often signal internal wear or loosened components. Our garage door repairs Perth team will inspect and fine-tune your opener before it becomes a major problem.
  • 6. Roller Door Stuck or Jammed
    If your roller door refuses to move or seems jammed, it could be due to a broken spring, track obstruction, or misalignment. Our experienced technicians will diagnose and resolve the issue promptly.
  • 2. Garage Door Not Responding to Remote
    If your automatic garage door isn’t responding to your remote, the issue might be misaligned sensors, battery failure, signal interference, or a faulty receiver.
  • 1. Squeaking or Grinding Noises
    If your garage door squeals or grinds when opening or closing, it could be due to dry rollers, misaligned tracks, or worn bearings. We’ll lubricate, adjust, or replace the parts as needed
  • 5. Bent or Misaligned Tracks
    A bent track can cause jamming or uneven movement. Whether caused by an accident or poor installation, we’ll get your door back on track—literally.
  • 7. Door Opens or Closes Too Slowly
    This could indicate a lubrication issue, failing motor, or spring tension imbalance. We can fix it fast, restoring normal speed and smooth operation.
  • 8. Opener Motor Won’t Turn Off
    If your garage motor keeps running, it may be a sign of faulty settings or a limit switch malfunction. Our team knows exactly how to fix this issue safely.
  • 6. Statutory Rights under Australian Consumer Law
    This warranty operates in addition to and does not exclude or limit any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable Western Australian legislation. If you are a consumer under the ACL, our goods come with statutory guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure is not a major one. Subject to these non-excludable rights, Perth Roller Doors disclaims liability for: Consequential or incidental damages, including loss of income or business interruption. Damage to other property or equipment caused by a defective product. Delays in service or repair resulting in further loss.
  • 5. Exclusions – What This Warranty Does Not Cover
    The warranty excludes the following: For Doors: Wear and tear or re-tensioning of springs. Natural variations in timber-look finishes. For Openers: Damage from electrical faults (e.g. surges, faulty wiring). Use beyond designed duty cycle (i.e. continuous operation beyond 1 minute in 10-minute period). Exceeding opener weight ratings or manual force over 20kg. Operation with an unsafe or unbalanced door. Interference (e.g. radio/electrical signals) or loss of signal. For Both Door & Opener Systems: High-frequency commercial or abusive residential use. Accidental, deliberate, or negligent damage. Unauthorised modification or service by non-approved personnel. Improper installation or operation not following supplied instructions. Environmental damage (e.g. corrosion from coastal air, storm, flood, fire, or pests). Impact from insects, dirt, vegetation, or external objects. Travel or transportation costs associated with on-site inspections.
  • 3. Conditions for Maintaining Warranty Coverage
    To maintain the validity of this warranty, the following conditions must be satisfied: The door and motor must be installed by Perth Roller Doors or its approved technicians. The system must be serviced within 12 months of installation and every 24 months thereafter by a Perth Roller Doors authorised technician. The door and opener must be operated, maintained, and serviced in accordance with the manufacturer’s installation and operating instructions. This warranty applies only to the original purchaser and is not transferable. The warranty does not renew or extend when components are repaired or replaced. Failure to comply with the required service schedule or improper maintenance will void the warrant
  • 8. Jurisdiction and Enforceability
    This warranty shall be governed and construed in accordance with the laws of Western Australia. Any disputes arising under this warranty will be subject to the exclusive jurisdiction of the courts of Western Australia.
  • 4. Limited Warranty for Certain Components
    Some parts are covered by limited warranty periods, as outlined below: Note: Consumable items (e.g. remote batteries, light bulbs, and fuses) are excluded.
  • 7. How to Make a Claim
    To initiate a warranty claim, contact us: 📞 [Insert Phone Number] 📧 sales@rollerdoorsperth.com.au Please provide: Proof of purchase Installation date Service records Description of the fault An inspection may be required to assess your claim.
  • 2. Scope of Warranty Coverage
    Perth Roller Doors warrants that eligible doors and motors will remain free from defects in materials and workmanship for: Garage Doors: 15 years Garage Door Openers (Motors): 15 years This warranty includes the repair or replacement (at Perth Roller Doors’ sole discretion and by methods it considers reasonable) of any garage door or motor that fails to function in accordance with its operation and installation manuals during the warranty period, provided all terms and conditions are met.
  • 1. This Warranty applies when
    This warranty is available exclusively in Western Australia and applies when: You purchase an approved garage door and motor package from Perth Roller Doors. The products are supplied and installed on or after 1 April 2025 by Perth Roller Doors or its authorised representatives. The warranty is registered with Perth Roller Doors within 30 days of installation
  • How Do I know whether I have a Damaged Industrial Door Springs
    If the springs in your roller door are damaged or broken, it can cause the door to lose tension, making it difficult to open and potentially causing the roller to freefall when closing—both of which pose serious safety risks. The best solution is to replace the damaged springs promptly. Our experienced technicians can visit your property, assess the necessary parts, and replace the springs efficiently and affordably.
  • Industrial Door Motor Repairs or Replacements
    If you’ve noticed your roller door motor making unusual noises or becoming unreliable in its operation, it may be time for a service. These signs often indicate that the motor needs attention. At Perth Roller Doors, we offer fast, professional repair services and can replace motor parts within just a few days. Acting quickly when you notice changes in noise or performance can save you money and hassle in the long run, as timely repairs prevent the issue from worsening.
  • What are the most common types of garage doors for residential use?
    Perth Roller Doors and Sectional Doors are among the most popular choices for residential garage doors. These styles are available in a wide selection of colours, designs, materials, and finishes, helping to boost security, safety, convenience, and the overall street appeal of a home. Roller doors were once known for being frustrating, manually operated doors that required drivers to step out of their vehicles to open them. Fortunately, modern roller doors offer many customisable options, including fully automated systems. They also come in a broad range of colours, styles, and materials, with insulation upgrades available. Roller doors are commonly used for garages, sheds, and carports. Sectional garage doors consist of several wide horizontal panels connected by hinges, which slide upwards along ceiling-mounted tracks as the door opens and closes. These motorised doors offer excellent convenience and complement modern and contemporary home designs aiming for a clean, sophisticated appearance. If you love the warmth of timber, you can also choose a steel sectional door finished in a realistic 'wood-look' style. Looking for a new garage door? Perth Roller Doors can help with fast, hassle-free service. We'll work with you to design and install a custom-made garage door that perfectly suits your home and lifestyle.
  • What are the most common types of garage doors for commercial use?
    In commercial settings, the choice of garage door is often driven by the need for maximum security, durability, and operational efficiency. The most widely used option is the commercial roll-up door, engineered from high-strength steel or aluminium to resist forced entry and withstand heavy use. These industrial roller doors are ideal for warehouses, factories, and storage facilities where security is critical. Another popular option is the lightweight aluminium sectional door. While not as robust as heavy-duty rollers, these automatic sectional doors are perfect for closing off internal areas or zones where the primary security is already handled elsewhere. They offer a professional appearance, smooth operation, and can be customised with features like windows for better visibility. At Perth Roller Doors, we specialise in supplying and installing commercial roller doors and industrial roller shutters built from premium-grade materials. Our solutions are designed to provide outstanding security, reliability, and functionality for businesses across a wide range of industries. Whether you need a heavy-duty roller shutter for a warehouse or a custom aluminium sectional door for a commercial showroom, we have the expertise to deliver the right garage door solution for your needs.
  • Can I fix springs on my garage door?
    Due to the serious safety risks posed by old garage door springs to both people and property, a safer and more reliable system was developed for operating overhead doors. This modern solution uses a cable and pulley system combined with a torsion spring setup, which provides much greater control and efficiency when lifting and lowering the garage door. In this newer design, the torsion spring is tightly wound around a metal shaft and anchored to a fixed plate on one end. Typically installed directly above the garage door opening, this system works by distributing the door's weight evenly through a carefully calibrated arrangement of pulleys, cables, and connectors, transferring the load directly onto the spring. What makes this method significantly safer than older tilt-spring systems is how the energy is stored and managed. In the outdated designs, the spring was exposed and unsupported internally, meaning it absorbed extreme tension during every open-and-close cycle, often leading to dangerous breakages. With the torsion system, the spring rotates—either clockwise or counterclockwise depending on whether the door is opening or closing—allowing much of the force to be absorbed by the metal shaft, not just the spring itself. This significantly reduces wear and dramatically improves the system’s safety, durability, and reliability.
  • Industrial Roller Doors Won’t Close?
    If your commercial roller doors won’t close at the end of the day, it’s a serious issue that needs immediate attention! Fortunately, our emergency breakdown service is ready to assist. We understand the importance of securing your workplace, and we’re here to make sure your door is closed and your property is safe. Our team will arrive promptly to perform the necessary repairs. We’ll also provide a quote for any replacement parts required, ensuring that your doors are back in working order quickly, reducing stress and giving you peace of mind.
  • What are the different types of garage doors?
    Garage doors in Perth are available in a wide variety of shapes and sizes. Their purpose can vary greatly too, serving as anything from an aesthetic feature to a key security element. Generally, they fall into a few main categories, such as Roller Doors, Sectional Doors, and Custom Garage Doors, with certain types being more popular for residential or commercial properties.
  • Factors That Influence the Price of Residential Automatic Garage Doors
    Every home in Perth is unique, and several factors can affect the overall cost of installing a Perth Roller Doors - sectional garage door. Key elements that impact pricing include: Size and Design: The width, height, and design complexity of your garage door will play a major role in determining the final cost. Colour Choices: We offer a wide range of colours, from Colorbond with Thermatech to Dulux finishes and over 100 powder-coat options. Your selected colour or finish can influence the price. Location and Environmental Conditions: Where you live matters. Homes near the coast, in bushfire-prone areas, or cyclone zones may require specialised materials and designs, which can affect costs. Material Selection: Different materials come with different price points. Options include hardwood timber, steel, aluminium, and polycarbonate, each offering distinct advantages and pricing. Accessories and Custom Features: Extras like handles, keypads, insulated panels, and windows add convenience and style but will also increase the total price. At Perth Roller Doors, we’ll guide you through all the available options to design a door that not only fits your budget but also complements your home’s style and security needs.
  • Industrial Roller Door Won’t Open?
    It's common for this issue to arise right at the start of your workday when you need to move products or begin your tasks on the other side of the door. If you're facing this emergency, don’t worry! Our qualified service technicians are ready to assist. Just call our emergency repairs line, and we’ll respond quickly to get your roller door operational again. While emergency repairs are sometimes unavoidable, preventative maintenance can help prevent these situations. If you notice any changes in how your door operates, it’s always better to reach out for repairs before a major issue arises.
  • I have an Old Garage Door is it Secure?
    Older garage door models, particularly overhead tilt doors, were often associated with safety concerns. A major issue stemmed from the inefficiency of the springs, which were responsible for counterbalancing the door’s weight. Over time, without regular inspections and servicing, these springs would rust, weaken, and lose tension, increasing the risk of sudden breakage. When a spring snapped, it could send dangerous metal fragments flying, potentially damaging vehicles, garage walls, and anything stored nearby. While manufacturers eventually introduced protective cages around the springs to improve safety, these measures were not always completely reliable. Today, the safety and reliability of older tilt-spring garage doors remain questionable. If you’re still using an older tilt door system, it’s highly recommended to schedule a professional maintenance inspection. Contact Perth Roller Doors to ensure your garage door is operating safely and efficiently.
  • Damaged Industrial Doors Not Operating Properly?
    Has your roller door been damaged, perhaps from an accidental collision, and now isn't functioning as it should? We understand that accidents happen. However, when your roller doors stop operating smoothly and reliably due to damage, it's crucial to act quickly. Contacting our repair services immediately is the best way to prevent further damage and ensure your doors are back to working order in no time.
  • What’s the Difference Between Sectional Garage Doors and Roller Doors?
    The main difference comes down to how they open and the way they are built. Sectional garage doors are made of multiple horizontal panels that are hinged together. As the door opens, these panels slide upwards along tracks and curve to sit flat against the ceiling. Sectional doors are very popular for modern homes because they offer a stylish, streamlined look and can be customised with different finishes, colours, and even windows. Roller doors, on the other hand, are made from a single sheet of corrugated steel or aluminium that rolls up into a compact drum above the garage opening. Roller doors are simple, durable, and great for saving space, especially in garages with limited ceiling room. Both options can be fitted with automatic openers for added convenience, but sectional doors generally offer more design flexibility, while roller doors are favoured for their toughness and practicality
  • Can I Upgrade My Manual Garage Door with an Automatic Garage Door Opener?
    Yes, you can absolutely upgrade your manual garage door by installing an automatic garage door opener! Most manual garage doors — including roller doors, sectional doors, and even some tilt doors — can be retrofitted with a motorised opener, provided the door is in good structural condition. Upgrading to automation adds convenience, enhances security, and makes daily life easier by allowing you to open and close your garage door with the push of a button. Before installing a new opener, it’s important to check that the door operates smoothly manually. If it’s heavy, unbalanced, or damaged, it may need servicing first to ensure the motor won’t be strained. A professional garage door technician can assess your setup and recommend the best motor to suit your door's size, weight, and usage needs. If you're ready to enjoy the benefits of an automatic garage door, contact Perth Roller Doors for expert advice and installation services.

Why Choose Perth Roller Doors?

We’ve been helping Perth homeowners and tradies with garage door spring issues for years. Here's what makes us WA’s trusted choice:

  •  Local experts with fast turnaround

  • High-grade parts built for Australian conditions

  • Same-day service options available

  • Experienced with sectional, tilt, and roller doors

  •  Trusted by homeowners, property managers, and tradies

Book Your Roller  Door Repair in Perth Today

 

Need urgent roller door servicing or a reliable yearly maintenance check?
Visit our website or book your free quote with Perth Roller Doors today

  • Q. What are Custom Garage Doors?
    A. They’re tailor-made doors designed to suit the architectural style, size, and functional needs of your home or business. They allow for custom frame colours, panel materials, and finishes.
  • Q. Can I make my custom garage door smart?
    A. Absolutely. Perth Roller Doors can integrate smart garage door openers and controllers to allow remote access and smart home compatibility.
  • Q. How much do Custom Garage Doors cost?
    A. Prices vary depending on your choice of materials, size, finish, insulation, and automation options. Contact us today for a free quote or request an on-site consultation.
  • Q. Can Custom Garage Doors be insulated?
    A. Yes. We can incorporate high-performance insulation into your custom garage door. Insulated options improve thermal performance and energy efficiency while reducing outside noise.
  • Q: What styles and profiles are available?
    A: Choose from Slimline, Flatline, or custom profiles in Sectional, Roller, or Tilt Door styles. We'll help match the design to your home’s architecture
  • Q: What materials are used in Timber Look Garage Doors?
    A: We offer DecoWood®, UniCote® LUX, and Colorbond® Timber Look options – all made from high-quality pre-finished steel – as well as real timber doors made from Western Red Cedar.
  • Q: Are these garage doors hard to maintain?
    A: No. Timber Look doors are virtually maintenance-free. Just an occasional wipe-down is all that’s needed to keep them looking their best.
  • Q: What are the benefits of timber look vs. real timber?
    A: Timber Look Garage Doors offer the same stunning appearance as real timber without the maintenance headaches. They won’t warp, rot, split, or attract termites, and there's no need for painting or sealing.
  • Q: What is the warranty on sectional garage doors?
    A: Perth Roller Doors provides a 15-year warranty on sectional doors and 10 years on motors, giving you peace of mind.
  • Q: How much does a sectional garage door cost in Perth?
    A: Costs vary depending on size, finish, and automation. Basic single doors start from around $1,200–$4,500 installed. Get a free measure and quote for an accurate price.
  • Q: How do I choose between sectional and roller doors?
    A: Sectional doors offer more design variety and insulation options, while roller doors are simpler and better suited to tight spaces. We’ll help you decide based on your layout and goals.
  • Q: Can I retrofit a motor to an existing sectional door?
    A: Yes! Most sectional garage doors can be automated by fitting a new opener and drive rail.
  • Q: Are insulated sectional garage doors worth it?
    A: Absolutely. Insulation reduces heat transfer, dampens noise, and can make garages more comfortable and energy-efficient.
  • Q: Can industrial roller doors be customised to non-standard sizes?
    A: Yes, all doors are made to order and can be tailored to specific widths and heights.
  • Q: Are Perth Roller Doors products made in Australia?
    A: Absolutely. We use locally sourced Colorbond® and Zincalume® steel and manufacture in WA.
  • Q: What is the typical lead time for installation?
    A: Lead time is usually 2–4 weeks from confirmation, depending on availability and complexity.
  • Q: How often should I service my industrial roller door?
    A: We recommend a professional service every 12 months or more frequently for high-use sites.
  • Q: Are remote controls included with motorised doors?
    A: Yes, we provide standard remotes and can offer extras or replacements on request.
  • Q: Do you service regional Western Australia?
    A: Yes, we service the Perth metro area and regional locations by arrangement.
  • Q: How do I maintain my roller door?
    A: Simple periodic cleaning and checking the spring tension are usually enough. We offer service packages for regular maintenance.
  • Q: How long does installation take?
    A: Most installations are completed within a day, depending on site access and any custom requirements.
  • Q: Do your roller doors come with a warranty?
    A: Absolutely. All Perth Roller Doors come with a full manufacturer's warranty on materials and workmanship.
  • Q: Can I automate my existing roller door?
    A: Yes, we can retrofit a motor to most existing manual roller doors. Our slimline motors are perfect for tight side rooms
  • Q: What colours are available?
    A: We offer the full range of Colorbond colours including Classic Cream, Monument, Surfmist, Woodland Grey, and more.
  • 4. Do you carry spare parts for opener repairs?
    Yes, we stock a wide range of genuine replacement parts, including remote controls, safety sensors, belts, chains, gears, circuit boards, and power supplies for many motor types.
  • 2. What brands of garage door motors do you repair?
    We service and repair all major brands including Merlin, Chamberlain, Gliderol, Guardian, Boss, Superlift, and ATA (Automatic Technology Australia). Whether it's a sectional door, tilt door, or roller door motor, we have the expertise to fix it.
  • 8. What if my garage door won’t open at all?
    This could be due to a power issue, a faulty motor, or a mechanical obstruction. Avoid forcing the door open. Call us to inspect the system safely and prevent further damage.
  • 1. How do I know if my garage door opener needs repair or replacement?
    If your motor is slow, noisy, unresponsive, or your door opens or closes unevenly, it may just need a service or minor repair. However, if the opener is very old, frequently failing, or has damaged internal components, a replacement may be more cost-effective. We can inspect and recommend the best option.
  • 7. How much does a garage door motor repair cost?
    Costs vary depending on the fault and any parts needed, but we offer competitive pricing and honest quotes. If your motor is beyond repair, we’ll give you a fixed price for a full replacement.
  • 3. How long does a garage door opener repair take?
    Most motor repairs can be completed in under an hour once we’ve diagnosed the issue. If parts are needed and in stock, we can usually complete the repair on the same day.
  • 6. Do you offer emergency repairs?
    We offer prompt servicing across Perth, and in urgent cases—such as doors stuck open or closed—we aim to attend as quickly as possible. Just give our team a call
  • 9. Can you upgrade my manual roller door to automatic?
    Yes, we can upgrade most manual roller or tilt doors by fitting a compatible automatic motor. This includes installing new remotes, safety features, and wall controls.
  • 10. Do you service commercial roller door openers too?
    Yes. We handle commercial and industrial roller door motor repairs for warehouses, factories, and commercial premises across Perth. We work with larger models such as the ATA GDO-10 Toro and Merlin MRC950.
  • 5. Can you fix garage door remotes as well?
    Absolutely. If your remote is unresponsive or not syncing with the motor, we can test it, replace batteries, reprogram it, or supply a new compatible remote if necessary.
  • 2. Maintain a Safe Workplace
    A poorly maintained roller door can pose serious safety hazards for your staff, customers, and assets. Doors can suddenly fall, motors may overheat, and worn-out cables or springs can snap with dangerous force. According to workplace safety regulations in Australia, business owners have a legal duty of care to maintain mechanical systems—including roller doors—to a safe standard. Routine servicing catches faults before they become safety incidents.
  • 6. Improve Energy Efficiency and Insulation
    Modern commercial roller doors often have insulated panels to help maintain internal temperatures. If your door isn’t sealing properly or the insulation is compromised, you could be losing heat or cool air—increasing your energy costs. Servicing checks weather seals, insulation, and closing mechanisms for efficiency.
  • 1. Prevent Disruption to Business Operations
    Imagine turning up to your warehouse or retail premises one morning only to find your roller door jammed shut or stuck halfway. Deliveries are delayed. Staff can’t access the building. Customers are left waiting. Downtime costs money. Whether you're running a logistics depot, car park, factory or commercial shopfront, an inoperable door puts a halt to your operations. Regular servicing keeps everything running smoothly, reducing the risk of unexpected breakdowns. Servicing ensures your door opens and closes as it should—every time.
  • 7. Avoid Expensive Emergency Repairs
    It’s far cheaper to fix a small issue during a scheduled service than to deal with a full-scale breakdown on a Friday night. Emergency repairs outside of business hours are not only inconvenient—they're often much more expensive. Routine servicing is a smart financial move that prevents big repair bills later.
  • 5. Ensure Compliance with Manufacturer Warranties
    Many commercial roller doors come with warranties—but here’s the catch: those warranties often require proof of regular servicing. If you’ve neglected maintenance and something fails, the manufacturer could reject your claim. Keeping up with servicing helps you retain your warranty coverage.
  • 8. Boost Your Professional Image
    Whether you're managing a carpark, warehouse, loading dock or commercial storefront, the condition of your roller door says a lot about your business. A squeaky, dented, or faulty roller door can give customers and clients the impression that your business is poorly maintained. smoothly operating, well-maintained door creates a good first impression.
  • 4. Extend the Life of Your Roller Door
    Roller doors are an investment. Whether manual or automatic, commercial-grade doors are built to last—but only if they’re properly maintained. Think of your roller door like a vehicle: skip the servicing, and you’ll find yourself paying for major repairs or a full replacement much sooner than you’d like. Regular maintenance reduces wear and tear, prolongs component life, and keeps repair costs low.
  • 3. Protect Expensive Inventory & Equipment
    Roller doors are often the first line of defence against theft, vandalism, and weather exposure. A faulty lock, slow motor, or door that doesn’t close completely can expose your premises to unnecessary risk. For high-value items or sensitive machinery, even a few hours of exposure to rain, dust, or intruders could result in thousands of dollars in losses. Servicing ensures your roller door remains secure, sealed, and storm-ready.
  • 2. Why is my roller door so noisy?
    A noisy door may indicate lack of lubrication, worn bearings, or poor alignment. Regular servicing includes full lubrication and adjustments to quieten operation.
  • 8. Do you replace roller door openers or just repair them?
    We do both. If your opener is beyond repair, we can supply and install a new, high-quality roller door motor with warranty.
  • 1. How often should my roller door be serviced?
    We recommend servicing your roller door at least once a year to prevent unexpected breakdowns and extend the life of the door and opener.
  • 6. How long does a roller door service take?
    Most standard services take about 30 minutes to an hour, depending on the condition of your door and opener. Some less
  • 3. Why does my roller door only open halfway?
    This is often due to spring tension loss, track obstructions, or a failing motor. Forcing it open can damage the opener. Call us for a full inspection.
  • 5. Why does my roller door open or close by itself?
    This rare issue can result from interference, a malfunctioning remote, or someone else's remote being accidentally programmed to your system. We use diagnostic tools to pinpoint the cause.
  • 7. What areas in Perth do you service?
    We cover the entire Perth metro area — north and south of the river — including surrounding suburbs. Contact us to confirm availability in your area.
  • 4. My remote isn’t working — what should I do?
    First, try replacing the battery. If the issue persists across multiple remotes, you may have interference, a faulty receiver, or control board issues. We can test and replace remotes or receivers as needed.
  • 4. Risk of Being Stuck Inside or Locked Out
    Don’t wait until your car is stuck inside the garage before heading to work, or you're left outside late at night. A failing roller door can suddenly stop working altogether, leaving you stranded.
  • 3. More Expensive Repairs Later
    That grinding noise or jerky movement? It's likely a worn spring, misaligned track, or failing motor — all of which are cheaper to fix early. Waiting too long means a minor fault can turn into a major, more costly repair, or even full replacement.
  • 5. Damage to Other Components
    One broken part often puts stress on the rest of the system. A failed spring or misaligned track can damage the motor, chain, and door slats, creating a domino effect. Quick servicing prevents a full system breakdown.
  • 1. Safety Risks for Your Family or Staff
    A faulty roller door is a serious safety hazard. It can suddenly drop, jam, or reverse unexpectedly. This puts anyone near the door — kids, pets, employees — at risk of injury. Delaying repairs increases the chance of an accident.
  • 2. Easy Entry for Burglars
    A roller door that doesn’t fully close or can be forced open becomes a security weakness. Criminals look for these vulnerabilities. A broken door compromises the safety of your home, garage, or business premises.
  • 7. Insurance Implications
    Some insurance providers may refuse claims if your property’s access points — including garage or roller doors — were not properly maintained. This could leave you uncovered in the event of theft or damage.
  • 6. Reduced Property Value
    If you're planning to sell or lease your home or building, a visibly broken or noisy roller door is a red flag for buyers. Regular maintenance helps retain the functionality and appearance of your property.
  • 11. Manual Release Not Working (Automated Doors)
    Problem: In power outages, a faulty manual release can trap you inside or outside. Fix: Test and repair the manual release mechanism to ensure emergency operation.
  • 1. Loose or Damaged Brackets
    Problem: Brackets can loosen over time from daily use and vibrations. Fix: Secure all brackets and mounting points to prevent door misalignment or sagging.
  • 9. Worn or Misaligned Door Stoppers
    Problem: If stoppers aren’t positioned correctly, the door may slam or fail to stop smoothly. Fix: Adjust or replace stoppers to cushion and align the door properly.
  • 10. Door Not Properly Pinned to the Drum
    Problem: The door can detach or shift if it’s not securely attached to the drum. Fix: Check that the door is correctly pinned and aligned with the drum.
  • 6. Obstructed or Misaligned Tracks
    Problem: Dirt, debris, or misaligned tracks cause rough movement or jamming. Fix: Clean and adjust track clearances so the door glides smoothly.
  • 8. Manual Locking Mechanism Issues (Manual Doors)
    Problem: The locking bar or latch may stick, rust, or fail to engage. Fix: Clean, lubricate, and test manual locks to ensure secure closure.
  • 4. Motor Force and Travel Settings (Automatic Doors)
    Problem: Doors may stop midway or reverse due to incorrect settings. Fix: Calibrate the opener’s force and travel settings to open and close correctly.
  • 2. Dry or Noisy Hubs and Collars
    Problem: Friction from unlubricated hubs or collars causes squeaking, jamming, or wear. Fix: Apply appropriate lubricants to ensure smooth rotation and movement.
  • 3. Incorrect or Weak Spring Tension
    Problem: A door that opens too quickly, too slowly, or unevenly may have the wrong spring tension. Fix: Inspect and adjust spring tension for balanced operation (essential for manual doors).
  • 5. Worn or Failing Drive Motor (If Applicable)
    Problem: Slow or struggling automatic doors can indicate motor wear. Fix: Inspect the motor for wear or overheating; repair or replace if needed.
  • 7. Loose Screws or Internal Components
    Problem: Rattling noises or movement issues often stem from loose internal parts. Fix: Check and tighten all screws, bolts, and internal components.
  • How often should I service my garage door in Perth?
    You should book a service within the first 12 months after installation and then every two years. Regular servicing keeps your garage door safe, reliable, and under warranty.
  • What types of doors do you repair?
    We repair all garage door types including roller doors, sectional doors, tilt doors, and automatic openers.
  • Do you service regional Western Australia?
    Yes! We cover Perth metro and regional WA with a network of professional technicians.
  • How much does a garage door repair cost in Perth?
    It depends on the issue. We offer upfront pricing and free quotes before starting work. Our services are affordable and competitively priced.
  • Can you fix my garage door today?
    We offer same-day emergency garage door repairs Perth wide. Call us for urgent assistance.
  • 3. Damaged or Cracked Door Panels
    Broken or dented panels on your sectional door can affect its operation and appearance. We can repair or replace individual panels to restore your door’s function and security.
  • 4. Noisy Opener Motor
    Strange sounds from your opener motor often signal internal wear or loosened components. Our garage door repairs Perth team will inspect and fine-tune your opener before it becomes a major problem.
  • 6. Roller Door Stuck or Jammed
    If your roller door refuses to move or seems jammed, it could be due to a broken spring, track obstruction, or misalignment. Our experienced technicians will diagnose and resolve the issue promptly.
  • 2. Garage Door Not Responding to Remote
    If your automatic garage door isn’t responding to your remote, the issue might be misaligned sensors, battery failure, signal interference, or a faulty receiver.
  • 1. Squeaking or Grinding Noises
    If your garage door squeals or grinds when opening or closing, it could be due to dry rollers, misaligned tracks, or worn bearings. We’ll lubricate, adjust, or replace the parts as needed
  • 5. Bent or Misaligned Tracks
    A bent track can cause jamming or uneven movement. Whether caused by an accident or poor installation, we’ll get your door back on track—literally.
  • 7. Door Opens or Closes Too Slowly
    This could indicate a lubrication issue, failing motor, or spring tension imbalance. We can fix it fast, restoring normal speed and smooth operation.
  • 8. Opener Motor Won’t Turn Off
    If your garage motor keeps running, it may be a sign of faulty settings or a limit switch malfunction. Our team knows exactly how to fix this issue safely.
  • 6. Statutory Rights under Australian Consumer Law
    This warranty operates in addition to and does not exclude or limit any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable Western Australian legislation. If you are a consumer under the ACL, our goods come with statutory guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure is not a major one. Subject to these non-excludable rights, Perth Roller Doors disclaims liability for: Consequential or incidental damages, including loss of income or business interruption. Damage to other property or equipment caused by a defective product. Delays in service or repair resulting in further loss.
  • 5. Exclusions – What This Warranty Does Not Cover
    The warranty excludes the following: For Doors: Wear and tear or re-tensioning of springs. Natural variations in timber-look finishes. For Openers: Damage from electrical faults (e.g. surges, faulty wiring). Use beyond designed duty cycle (i.e. continuous operation beyond 1 minute in 10-minute period). Exceeding opener weight ratings or manual force over 20kg. Operation with an unsafe or unbalanced door. Interference (e.g. radio/electrical signals) or loss of signal. For Both Door & Opener Systems: High-frequency commercial or abusive residential use. Accidental, deliberate, or negligent damage. Unauthorised modification or service by non-approved personnel. Improper installation or operation not following supplied instructions. Environmental damage (e.g. corrosion from coastal air, storm, flood, fire, or pests). Impact from insects, dirt, vegetation, or external objects. Travel or transportation costs associated with on-site inspections.
  • 3. Conditions for Maintaining Warranty Coverage
    To maintain the validity of this warranty, the following conditions must be satisfied: The door and motor must be installed by Perth Roller Doors or its approved technicians. The system must be serviced within 12 months of installation and every 24 months thereafter by a Perth Roller Doors authorised technician. The door and opener must be operated, maintained, and serviced in accordance with the manufacturer’s installation and operating instructions. This warranty applies only to the original purchaser and is not transferable. The warranty does not renew or extend when components are repaired or replaced. Failure to comply with the required service schedule or improper maintenance will void the warrant
  • 8. Jurisdiction and Enforceability
    This warranty shall be governed and construed in accordance with the laws of Western Australia. Any disputes arising under this warranty will be subject to the exclusive jurisdiction of the courts of Western Australia.
  • 4. Limited Warranty for Certain Components
    Some parts are covered by limited warranty periods, as outlined below: Note: Consumable items (e.g. remote batteries, light bulbs, and fuses) are excluded.
  • 7. How to Make a Claim
    To initiate a warranty claim, contact us: 📞 [Insert Phone Number] 📧 sales@rollerdoorsperth.com.au Please provide: Proof of purchase Installation date Service records Description of the fault An inspection may be required to assess your claim.
  • 2. Scope of Warranty Coverage
    Perth Roller Doors warrants that eligible doors and motors will remain free from defects in materials and workmanship for: Garage Doors: 15 years Garage Door Openers (Motors): 15 years This warranty includes the repair or replacement (at Perth Roller Doors’ sole discretion and by methods it considers reasonable) of any garage door or motor that fails to function in accordance with its operation and installation manuals during the warranty period, provided all terms and conditions are met.
  • 1. This Warranty applies when
    This warranty is available exclusively in Western Australia and applies when: You purchase an approved garage door and motor package from Perth Roller Doors. The products are supplied and installed on or after 1 April 2025 by Perth Roller Doors or its authorised representatives. The warranty is registered with Perth Roller Doors within 30 days of installation
  • How Do I know whether I have a Damaged Industrial Door Springs
    If the springs in your roller door are damaged or broken, it can cause the door to lose tension, making it difficult to open and potentially causing the roller to freefall when closing—both of which pose serious safety risks. The best solution is to replace the damaged springs promptly. Our experienced technicians can visit your property, assess the necessary parts, and replace the springs efficiently and affordably.
  • Industrial Door Motor Repairs or Replacements
    If you’ve noticed your roller door motor making unusual noises or becoming unreliable in its operation, it may be time for a service. These signs often indicate that the motor needs attention. At Perth Roller Doors, we offer fast, professional repair services and can replace motor parts within just a few days. Acting quickly when you notice changes in noise or performance can save you money and hassle in the long run, as timely repairs prevent the issue from worsening.
  • What are the most common types of garage doors for residential use?
    Perth Roller Doors and Sectional Doors are among the most popular choices for residential garage doors. These styles are available in a wide selection of colours, designs, materials, and finishes, helping to boost security, safety, convenience, and the overall street appeal of a home. Roller doors were once known for being frustrating, manually operated doors that required drivers to step out of their vehicles to open them. Fortunately, modern roller doors offer many customisable options, including fully automated systems. They also come in a broad range of colours, styles, and materials, with insulation upgrades available. Roller doors are commonly used for garages, sheds, and carports. Sectional garage doors consist of several wide horizontal panels connected by hinges, which slide upwards along ceiling-mounted tracks as the door opens and closes. These motorised doors offer excellent convenience and complement modern and contemporary home designs aiming for a clean, sophisticated appearance. If you love the warmth of timber, you can also choose a steel sectional door finished in a realistic 'wood-look' style. Looking for a new garage door? Perth Roller Doors can help with fast, hassle-free service. We'll work with you to design and install a custom-made garage door that perfectly suits your home and lifestyle.
  • What are the most common types of garage doors for commercial use?
    In commercial settings, the choice of garage door is often driven by the need for maximum security, durability, and operational efficiency. The most widely used option is the commercial roll-up door, engineered from high-strength steel or aluminium to resist forced entry and withstand heavy use. These industrial roller doors are ideal for warehouses, factories, and storage facilities where security is critical. Another popular option is the lightweight aluminium sectional door. While not as robust as heavy-duty rollers, these automatic sectional doors are perfect for closing off internal areas or zones where the primary security is already handled elsewhere. They offer a professional appearance, smooth operation, and can be customised with features like windows for better visibility. At Perth Roller Doors, we specialise in supplying and installing commercial roller doors and industrial roller shutters built from premium-grade materials. Our solutions are designed to provide outstanding security, reliability, and functionality for businesses across a wide range of industries. Whether you need a heavy-duty roller shutter for a warehouse or a custom aluminium sectional door for a commercial showroom, we have the expertise to deliver the right garage door solution for your needs.
  • Can I fix springs on my garage door?
    Due to the serious safety risks posed by old garage door springs to both people and property, a safer and more reliable system was developed for operating overhead doors. This modern solution uses a cable and pulley system combined with a torsion spring setup, which provides much greater control and efficiency when lifting and lowering the garage door. In this newer design, the torsion spring is tightly wound around a metal shaft and anchored to a fixed plate on one end. Typically installed directly above the garage door opening, this system works by distributing the door's weight evenly through a carefully calibrated arrangement of pulleys, cables, and connectors, transferring the load directly onto the spring. What makes this method significantly safer than older tilt-spring systems is how the energy is stored and managed. In the outdated designs, the spring was exposed and unsupported internally, meaning it absorbed extreme tension during every open-and-close cycle, often leading to dangerous breakages. With the torsion system, the spring rotates—either clockwise or counterclockwise depending on whether the door is opening or closing—allowing much of the force to be absorbed by the metal shaft, not just the spring itself. This significantly reduces wear and dramatically improves the system’s safety, durability, and reliability.
  • Industrial Roller Doors Won’t Close?
    If your commercial roller doors won’t close at the end of the day, it’s a serious issue that needs immediate attention! Fortunately, our emergency breakdown service is ready to assist. We understand the importance of securing your workplace, and we’re here to make sure your door is closed and your property is safe. Our team will arrive promptly to perform the necessary repairs. We’ll also provide a quote for any replacement parts required, ensuring that your doors are back in working order quickly, reducing stress and giving you peace of mind.
  • What are the different types of garage doors?
    Garage doors in Perth are available in a wide variety of shapes and sizes. Their purpose can vary greatly too, serving as anything from an aesthetic feature to a key security element. Generally, they fall into a few main categories, such as Roller Doors, Sectional Doors, and Custom Garage Doors, with certain types being more popular for residential or commercial properties.
  • Factors That Influence the Price of Residential Automatic Garage Doors
    Every home in Perth is unique, and several factors can affect the overall cost of installing a Perth Roller Doors - sectional garage door. Key elements that impact pricing include: Size and Design: The width, height, and design complexity of your garage door will play a major role in determining the final cost. Colour Choices: We offer a wide range of colours, from Colorbond with Thermatech to Dulux finishes and over 100 powder-coat options. Your selected colour or finish can influence the price. Location and Environmental Conditions: Where you live matters. Homes near the coast, in bushfire-prone areas, or cyclone zones may require specialised materials and designs, which can affect costs. Material Selection: Different materials come with different price points. Options include hardwood timber, steel, aluminium, and polycarbonate, each offering distinct advantages and pricing. Accessories and Custom Features: Extras like handles, keypads, insulated panels, and windows add convenience and style but will also increase the total price. At Perth Roller Doors, we’ll guide you through all the available options to design a door that not only fits your budget but also complements your home’s style and security needs.
  • Industrial Roller Door Won’t Open?
    It's common for this issue to arise right at the start of your workday when you need to move products or begin your tasks on the other side of the door. If you're facing this emergency, don’t worry! Our qualified service technicians are ready to assist. Just call our emergency repairs line, and we’ll respond quickly to get your roller door operational again. While emergency repairs are sometimes unavoidable, preventative maintenance can help prevent these situations. If you notice any changes in how your door operates, it’s always better to reach out for repairs before a major issue arises.
  • I have an Old Garage Door is it Secure?
    Older garage door models, particularly overhead tilt doors, were often associated with safety concerns. A major issue stemmed from the inefficiency of the springs, which were responsible for counterbalancing the door’s weight. Over time, without regular inspections and servicing, these springs would rust, weaken, and lose tension, increasing the risk of sudden breakage. When a spring snapped, it could send dangerous metal fragments flying, potentially damaging vehicles, garage walls, and anything stored nearby. While manufacturers eventually introduced protective cages around the springs to improve safety, these measures were not always completely reliable. Today, the safety and reliability of older tilt-spring garage doors remain questionable. If you’re still using an older tilt door system, it’s highly recommended to schedule a professional maintenance inspection. Contact Perth Roller Doors to ensure your garage door is operating safely and efficiently.
  • Damaged Industrial Doors Not Operating Properly?
    Has your roller door been damaged, perhaps from an accidental collision, and now isn't functioning as it should? We understand that accidents happen. However, when your roller doors stop operating smoothly and reliably due to damage, it's crucial to act quickly. Contacting our repair services immediately is the best way to prevent further damage and ensure your doors are back to working order in no time.
  • What’s the Difference Between Sectional Garage Doors and Roller Doors?
    The main difference comes down to how they open and the way they are built. Sectional garage doors are made of multiple horizontal panels that are hinged together. As the door opens, these panels slide upwards along tracks and curve to sit flat against the ceiling. Sectional doors are very popular for modern homes because they offer a stylish, streamlined look and can be customised with different finishes, colours, and even windows. Roller doors, on the other hand, are made from a single sheet of corrugated steel or aluminium that rolls up into a compact drum above the garage opening. Roller doors are simple, durable, and great for saving space, especially in garages with limited ceiling room. Both options can be fitted with automatic openers for added convenience, but sectional doors generally offer more design flexibility, while roller doors are favoured for their toughness and practicality
  • Can I Upgrade My Manual Garage Door with an Automatic Garage Door Opener?
    Yes, you can absolutely upgrade your manual garage door by installing an automatic garage door opener! Most manual garage doors — including roller doors, sectional doors, and even some tilt doors — can be retrofitted with a motorised opener, provided the door is in good structural condition. Upgrading to automation adds convenience, enhances security, and makes daily life easier by allowing you to open and close your garage door with the push of a button. Before installing a new opener, it’s important to check that the door operates smoothly manually. If it’s heavy, unbalanced, or damaged, it may need servicing first to ensure the motor won’t be strained. A professional garage door technician can assess your setup and recommend the best motor to suit your door's size, weight, and usage needs. If you're ready to enjoy the benefits of an automatic garage door, contact Perth Roller Doors for expert advice and installation services.
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