Standard Terms and Conditions of Sale

2. Terms of Payment

​

A 30% deposit is required to proceed with all retail jobs, with the balance invoiced and due within five (5) days following installation. Receipt of the deposit constitutes confirmation that the Buyer agrees to proceed and accepts these Terms and Conditions.

​

Unless specified otherwise, all sectional doors have a textured woodgrain finish, while roller doors are smooth. Jambs and pelmets are smooth finished, and roller door pelmets are non-corrugated unless otherwise specified.

​

It is the responsibility of the Buyer to ensure that the garage is clear of vehicles and obstructions prior to installation.

​

Re-used components (e.g., existing automatic openers or mechanical parts) listed in this quotation are not covered by any warranty, either express or implied.

​

New doors are supplied with a bottom weather seal designed to minimise ingress of debris and water. Where the garage floor is uneven by more than 15mm, minor gaps may remain. The weather seal is BAL-rated and may appear deformed due to packaging; this will subside within 2–3 weeks of use and sun exposure.

​

Garage doors do not create a perfect seal. Small gaps may remain after installation between the door and the brickwork or flashing.

​

Unless explicitly stated, this quotation does not include the installation of power points or the relocation of lighting.

​

While Perth Roller Doors will endeavour to conceal old holes from prior installations, due to product changes this may not always be feasible. Buyers are encouraged to raise any concerns in advance.

​

Installation Guidelines

​

• For sectional doors: Power points should be approx. 3.5m back and offset 200mm from centre.

• For roller doors: Power points should be within 1m of the opener's location, wall- or ceiling-mounted.

​

Headroom Requirements

​

• Roller doors: approx. 420mm

• Sectional doors: 200mm–250mm

• Both types can reduce garage depth by 100mm–180mm and width by up to 150mm per side.

​

It is the Buyer’s responsibility to ensure vehicle fitment within the garage post-installation. Perth Roller Doors disclaims liability where the vehicle does not fit.

​

The Buyer must verify and comply with all local council requirements before proceeding. Perth Roller Doors accepts no liability for council non-compliance.

​

For smart home integration (e.g., iSmartGate, MyQ), devices will be installed to a hard-wired completion stage. Final setup is the Buyer’s responsibility. Instructional documentation is provided; technical knowledge may be required.

​

Warranty Documents
Automatic openers and accessories carry warranties from their respective manufacturers. Maintenance is required to maintain these warranties. Refer to individual manuals for compliance.

​

Approximate timeframes for installation:

• Colorbond standard roller and sectional doors: 3–5 weeks

• Aluminium doors: 3–4 weeks Custom features (e.g., tapers, non-standard colours) may extend manufacturing times.

​

Upon receiving a deposit, the order is placed with the manufacturer. Production status is typically unavailable until approximately 2 business days prior to completion.

​

3. Product Supply

​

Perth Roller Doors agrees to provide the Product. The Buyer agrees to pay the total contract price. the product remain of Roller Doors Perth until fully paid.

​

4. Entire Agreement

​

This document forms the complete and exclusive agreement between the parties. No other documents or representations (oral or written) are binding.

​

5. Payment Terms

​

The Buyer must pay the total contract price plus GST according to the Payment Schedule. An invoice will be issued upon delivery, and payment must be made in accordance with that invoice.

​

6. Delivery and Installation Timing

​

All delivery and installation dates are estimates only. Perth Roller Doors is not liable for delays or losses arising from such delays.

​

7. Returns and Defects

​

Claims for defective products must be made:

• In writing within 15 days of delivery

• With a copy of the agreement and proof of purchase (invoice)

​​

Perth Roller Doors will assess the claim within 30 days. Where a defect is confirmed, Perth Roller Doors may, at its discretion, repair or replace the defective product or components, valid for one year from invoice date.

Service calls for non-defective adjustments are chargeable.

​

8. Passing of Risk

​

Risk passes to the Buyer upon delivery:

• To the site or nominated carrier, regardless of Buyer’s presence

• The Buyer is responsible for securing the product prior to installation

​

9. Safe Installation Site

​

The Buyer must ensure a clear, safe, and secure area for installation works to proceed.

​

10. Custom Fabrication

​

Where the Buyer provides measurements without requesting a site inspection, any resulting errors do not constitute grounds for rejection.

​

11. Damage to Property

​

Perth Roller Doors is responsible for damage caused by its personnel during installation.

​

General and Specific Exclusions

Perth Roller Doors disclaims liability for:

• Consequential loss (profit, use, etc.)

• Operating devices not supplied/installed by Perth Roller Doors

• Surface cracks in masonry, render, etc.

• Timber shrinkage

• Structural weakening or collapse

• Damage post-delivery but pre-installation

​

12. Post-Installation Clean-up

​

Where installation is included, Perth Roller Doors shall remove all plant, equipment, and debris. All surplus materials remain the property of Perth Roller Doors unless otherwise stated.

​

13. Transfer of Title

​

Legal title passes to the Buyer only upon full payment.

​

14. Warranty Provisions

​

Subject to statutory guarantees, the following warranties apply from the date of purchase:

​

Roller Doors:

• Domestic: 7 years structural / 1 year surface & locking

• Commercial/Industrial: 1 year

​

Sectional/Tilt Doors:

• Domestic or Commercial/Industrial: 1 year

​

Motors & Openers:

• Refer to manufacturer’s warranty

​

Installation Warranty:

• 12 months (for installations completed by Perth Roller Doors)

​

15. Warranty Conditions

​

Warranties apply only where:

• The product is used and maintained properly

• Instructions and documentation are followed

• Installation is by Perth Roller Doors

• Defects are proven and repairs are reasonable

• Proof of purchase is supplied

• Damage is not caused by external/environmental factors (e.g., coastal corrosion)

• No unauthorised modifications have been made

• Force majeure events are excluded